Self-Actualization

self-actualization is "the full use and exploitation of talents, capacities, potentialities, etc. Self-actualization is not a static state. It is an ongoing process in which one's capacities are fully, creatively, and joyfully utilized. This Blog contents customer service's world and my self-actualization towards poetry and motivation on life.

Rabu, Agustus 25, 2010

How to handle Customer Complaints

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Customer Service: Listening Using Stephen Covey's 5th Habit

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The Psychology of Customer Anger

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Customer Service Training Video-Maintaining Relationship

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Effective Questioning and Listening Video 5: Service First Video Library

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Effective Telephone Techniques Video 8: Service First Video Library

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Top 6 Ways to Get An Angry Customer to Back Down

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Your beliefs become your thoughts.
Your thoughts become your words.
Your words become your actions.
Your actions become your habits.
Your habits become your values.
Your values become your destiny.

(Mahatma GandhiIndian political and spiritual leader (1869 - 1948)